Customer Care Soultions
Customer service is vital to the success of every business and forms the face of your brand promise. COVUE knows what makes a great inbound call center service and it starts with being actively engaged in the very function we support. Our customer service representatives really understand your product or service. At COVUE, we hire, train and manage professionals who posses the natural skills to deliver exceptional customer care while generating more revenue for your business.
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COVUE's Technical Assistance Centers (TAC) operate 24 hours (non stop) a day, 7 days per week, 365 Day per year. OEMs may select complete or augmented support. There is no minimum or scale requirement to utilize COVUE TAC. Our services are designed to deliver Best-In-Class (BIC) customer experience while minimizing equipment down time. Our services are delivered by highly trained experienced technical staff with hands-on product knowledge.
COVUE provides customized outbound call center and marketing solutions for manufacturers. Unlike typical call centers, COVUE is actively engaged in the services and products we promote. We focus on our core strength within the industries we serve. What's more, our services are delivered by our employees within the markets we operate, avoiding any language or culture conflicts.
Business Process Outsourcing Solutions
Multi-channel customer service is a must for every company. Customers reach out to businesses through phone calls, emails, as well as live chats and timely response to each query is critical.
COVUE offers OEMs outsourcing solutions for Customer Support. Our services are offered on a fix fee basis. Our customer support services offer both inbound and outbound customer care. We make it possible for OEMs to access expert multi-channel customer service support without the high costs and risks of having an in-house call center. COVUE’s native language customer service outsourcing allows your business to deliver excellent customer service across regional markets. From telephone, email, to live chat customer support, COVUE’s professional customer service representatives will deliver your end-customers best-in-class support 24/7/365.