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How to Select an Outsourced Service Provider
When considering outsourcing options for various functions of your Service Operation, it’s critical to select a provider that can not only meet your technical requirements, but one that best fits your corporate culture. This will be essential when building or maintaining a Best-in-Class (BIC) post sale support operation.
The first step in selection of your outsourcing partner is to clearly identify the strategic intent of the outsourcing decision:
In most cases, the strategic intent comprises one or more of these questions. Once the answers have been carefully considered, the process of selecting your provider can begin.
The choice of an outsourcing provider could be the most important decision you make on the journey to BIC Post Sale Support and superior customer satisfaction. The provider will have direct contact with your customers. Ensure stakeholders are involved in the decision making process. View the provider as an extension of your business. A trusting, secure and flexible relationship will be critical to success.