History and Culture
Like many of our clients, we started as a small venture.
From the beginning, our goal was to become a market leader by creating a special kind of company specifically built as a trusted and strategic partner to our customers. We set out to serve the business community by attracting exceptional people and building world-class capabilities. Today, many of the World’s top brands turn to COVUE for their Japan support.
Our Culture
Our commitment to our clients has been unwavering
Our approach is simple: partner with clients where we are confident our capabilities can make a significant impact. We understand our client’s needs and how critical the work we do plays a role in their success. Our team takes pride in our client performance ratings and the value we create through the results we deliver. As a team, we subscribe to values that make a difference in our relationships and the quality of our services.
COVUE provides World-class Pre-Market Entry and Post-Sale Support Solutions exclusively on behalf of corporations seeking access to Japan. Our services include; Regulatory Import & Sales Compliance for Electronics – PSE, Japan Radio, Cosmetics, Quasi Drugs, Consumer Care, Food, Food Apparatus and Medical Devices (Class 1 & 2), Importer of Record, Maintenance Support – Field and Depot service, Installation, Parts Management User Application Support, Technical Call Center Support (TAC), Customer Care and Inside Sales
| Corporate Profile | |
|---|---|
| Business name | Covue Japan K.K |
| Business Address | Third Floor, Pro Palace, 1-6-19 Azuchicho Chou-ku, Osaka-shi, 541-0052 Japan |
| Certifications | ISO 9001:2015 Corporate |
| Regional Licences and Certifications |
ISO 9001:2015, 13485, PC 273, 29990 Medical Equipment Repair, Japan Animal Health Device Repair, Japan Dental Equipment Repair, Japan Analytical Equipment Repair, Japan |
| Memberships |
Japan Medical Imaging and Radiological Systems Industries Association (JIRA) American Medical Devices and Diagnostics Manufacturers’ Association (AMDD ) American Chamber of Commerce Japan (ACCJ) |
Our Mission
- Serve our clients and our people with unyielding passion and unmatched skills to deliver superior results
- Work closely with companies to develop a solution that will ensure their success.
- Leverage process to provide great customer experience.
- Create the transparent relationships with the customer
Our Vision
Our Values
Build Trust and respect
Be authentic, Lead by example. Communicate with transparency and integrity at all times. Take control. Be accountable.
Work Happily Together
Have a positive environment, Enjoy what you do, build relationships, Inspire others, Giveback, Limit employee turnover.
Culture of Professionalism
Serve Client first, Maintain and ensure highest quality standard.
Be Bold
Be different, Do more with less. Have passion for excellence.seek innovation, Stay open-minded. Do more with less. Be passionate.
Client First
Be a solution, Tailor Fit Client’s needs, Be creative in discovering ways to help our clients, provide unique experiences, add value, always over deliver
