Post Sale Support

Call Center Support

COVUE offers 24/7/365 high quality customer support.

Our services are offered on a fixed fee basis to ensure cost control. We provide customer support through telephone, email and live chat. COVUE’s native language support delivers omni channel support nationwide.

Customer Care

COVUE has exceptional customer care. We know what makes a great inbound call center service. Our native language professionals deliver remarkable customer care across multi-industry platforms.

TAC Support Solutions

COVUE’s Technical Assistance Center (TAC) provides services delivered by highly trained technical staff with hands-on product knowledge. There are no minimum requirements to use COVUE TAC. The service is available 24/7/365.

After-Hours Call Support

We want to provide support for our customers all year around. COVUE offers low-cost fixed pricing solutions for call center support After-Hours and holidays. Our services easily integrate into your current system.

Inside Sales Solutions

COVUE offers customized Inside-Sales to companies in the Japan market. We specialize in service contact renewal, order fulfillment, parts support, product upgrades and new product announcements.

Technical Support Solutions

COVUE offers complete and/or augmented field & depot repair support 24/7/365.

Our services are Best-In-Class and designed to protect our client’s brand while delivering the highest level of end-customer satisfaction. We provide technical services across multiple industry segments. 

Field Service Support

COVUE’s field service support uses advanced technologies in AI Scheduling and Real Time Field Tracking. Rapid Response Teams provide the most efficient onsite response time in the industry. COVUE’s Dynamic Deployment ensures the required field and technical resources are deployed to the customer site on time.

Depot Support

COVUE operates bespoke regional depot repair and product staging centers for clients seeking post-sales support for their products. Services include depot repair, warranty support, product recall, updating and reprocessing. All services can be scaled to meet any requirement.

Dedicated Technical Staffing Support

COVUE offers the most extensive and cost-effective Best-In-Class dedicated staffing solutions in the industry to help you achieve your operational goals. We have the right people with the right skills to make sure that everything runs smoothly.

Technical Support

Looking to augment your technical team or fully staff a department? COVUE’s dedicated support offers a cost-effective solution without compromising IP integrity or the End-Customer relationship.

On-site Operator Support

Clients tasked with providing onsite operator support to end-customers, can rely on COVUE’s highly trained Scientific.

Application Support (User Training)

OEMs tasked with providing onsite operator support to end-customers, can rely on COVUE’s highly trained Scientific and Medical personnel to support any requirement.